Returns Policy

Return Window

Eligible items may be returned within 30 days of delivery. Please email returns@webandbrick.com before sending an item back so the return can be reviewed, approved, and tracked correctly.

Return Shipping Cost

For returns where the item is as described but no longer a fit, such as changed mind, ordered by mistake, or no longer needed, the customer is responsible for return shipping. If the wrong item was sent, the item arrived damaged, or the item is meaningfully different from the listing, Web & Brick will cover the approved return shipping cost or provide a return label.

Item Condition

Returned items must be sent back in the same condition received, with all original packaging, tags, accessories, manuals, certificates, authentication materials, serial-number labels, seals, and included components. Sealed products must remain sealed. Graded or authenticated items must be returned in the same holder or case with no signs of cracking, tampering, label removal, or alteration.

Inspection and Refunds

Approved eligible returns that pass inspection receive a full refund to the original payment method. Web & Brick does not charge a restocking fee. If an item is returned opened, used, altered, damaged after delivery, missing parts, missing authentication materials, tampered with, or not the same item originally shipped, that is a condition issue rather than a restocking fee, and Web & Brick may deny the refund or issue a reduced refund based on the item condition. If a return is rejected after inspection, Web & Brick will contact the customer and may offer to ship the item back at the customer's expense.

Non-Returnable Items

Web & Brick accepts eligible returns under the 30-day policy above. The current product exception is:

• Makeup and cosmetics

If a product has a different return rule, the product page and submitted product data should match that rule before the item is offered for sale.

Refund Timing

Approved refunds are sent back to the original payment method after inspection. Your bank or card provider may take additional time to post the refund after Web & Brick submits it.